Terms & Conditions

Welcome to KadalaiKrunch by Muthu Sweets!

These Terms and Conditions govern your use of our website www.kadalaikrunch.com and your purchase of our products.

By accessing or using our site, you agree to comply with and be bound by the following terms. If you do not agree, please do not use this website.

1. General Information

This website is owned and operated by KadalaiKrunch, located at:

Throughout the site, the terms “we”, “us”, and “our” refer to KadalaiKrunch.

2. Use of Our Website

By using this website, you confirm that:

• You are at least 18 years old or have parental consent to make purchases.
• You will use the website only for lawful purposes.
• You will not attempt to disrupt or misuse the website or its services.

We reserve the right to refuse service, cancel orders, or restrict access if any misuse or fraudulent activity is suspected.

3. Product Information

We take great care to display our products as accurately as possible.

However, colors, sizes, and textures may vary slightly due to lighting, photography, or screen differences.

All products are handmade and food-based, and slight variations are part of their authentic nature.

4. Pricing and Payments

• All prices listed on our website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
• Prices and offers may change without prior notice.
• We use secure, verified payment gateways to ensure safe transactions.
• In case of a pricing error, KadalaiKrunch reserves the right to cancel or modify the order, with full refunds where applicable.

5. Orders and Cancellations

• Once an order is placed and confirmed, it will be processed promptly.
• Orders can be canceled only before dispatch. After shipping, cancellations are not accepted.
• We reserve the right to cancel or refuse any order due to stock issues, incorrect pricing, or other unforeseen reasons.
• If an order is canceled by us, the full amount will be refunded to the customer.

6. Shipping and Delivery

Our Shipping Policy governs how we process and deliver orders.

Delivery times are estimates and may vary due to courier delays or factors beyond our control.

We are not liable for delays once the order has been handed over to the courier service.

7. Return and Refund Policy

Our Return and Refund Policy applies to all orders.

We accept returns only in cases of damaged, defective, or incorrect items.

Refunds are processed as per the terms mentioned in the policy.

8. Intellectual Property

All content on this website — including text, images, logos, and product designs — is the property of KadalaiKrunch.

You may not reproduce, distribute, or modify any part of this website without our prior written permission.

9. Limitation of Liability

KadalaiKrunch shall not be held liable for:

• Any indirect, incidental, or consequential damages arising from product use or website access.
• Any delays or errors beyond our control, such as courier delays or technical issues.

Our total liability shall not exceed the total amount paid for the product purchased.

10. External Links

Our website may contain links to third-party sites (e.g., courier tracking, social media).

We are not responsible for the content, security, or policies of these external sites.

11. Privacy

Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, store, and use your information responsibly.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts located in Tamil Nadu.

13. Changes to Terms

KadalaiKrunch reserves the right to modify or update these Terms and Conditions at any time.

All changes will be posted on this page with the updated date mentioned above.

14. Contact Us

If you have any questions or concerns about these Terms, please reach out to us at:

KadalaiKrunch – Spreading Sweetness with Honesty, Heritage, and Heart.